Thursday | Sept 23, 2021 | 12:00pm – 12:45pm EDT
Leveraging 25 years of helping organizations drive meaningful improvement in their capital programs, we have identified 5 pillars that can determine success or failure. In order to understand if you and your organization are prepared to keep your commitment, you should evaluate your organization’s competencies in the 5 Success Pillars. Organizations with higher levels of competency within each of these pillars are more likely to achieve their objectives. Join e-Builder’s Vice President of Customer Success and Support, Dan Boron along with 2 customers to learn more how the 5 pillars can benefit your organization.
VP Customer Success/Support
Dan Boron has over 20 years of experience focusing on client success and customer support. In his current role at e-Builder, he leads both the customer support and client success teams. As a member of the executive leadership team, he is responsible for elevating the voice of our clients within the organization to ensure we continue to deliver an industry-leading experience throughout our lifelong relationships with our clients.
Before joining e-Builder, Dan held various executive positions including Vice President at FTD, Inc., where he led the e-commerce technology platform business for the North American Florist Members. Prior to FTD, he was the Vice President of the National Call Centers for the brokerage and retirement business at JP Morgan Chase. He was also selected to participate in the Store Leadership Program at The Home Depot where he, along with other MBA Graduates and Military Officers, rotated through all divisions of the company to learn and promote positive change.
Dan earned his MBA from Northwestern University – Kellogg School of Management with a focus on finance and technology in 2001. He also earned a Bachelor of Science degree from Indiana University – Bloomington in 1994.